Secondary Ticketing
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Frequently asked questions
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Tickets cannot be exchanged or money refunded, except when an event is postponed or cancelled.
The box office do offer Ticket Refund Protection that can be purchased along with your tickets.
We regret that we are only able to offer this service to customers who have booked through Cambridge Corn Exchange.
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Cambridge Corn Exchange does not prohibit individuals from listing their tickets on secondary ticketing websites. However, as per our terms and conditions, tickets may not be listed for sale above face value.
Box Office staff regularly monitor ticket resale sites and if an individual is found to be selling above face value, Cambridge Corn Exchange reserves the right to cancel the tickets and deactivate the user’s account indefinitely.
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If you have bought a ticket from a secondary ticketing website we cannot guarantee its validity. Although the majority of customers who have bought resold tickets do gain entry, in a small number of cases individuals may have sold seats that do not exist or may have sold them multiple times. In this instance, Cambridge Corn Exchange are happy to provide evidence that entry has been denied so that you may claim your money back from your credit card company.
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There are several websites that we would advise customers to use when buying or reselling tickets.
These include, but are not limited to:
If you have any questions regarding safe resale websites, please call the Box Office on 01223 357851 and staff will be happy to advise.
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Cambridge Corn Exchange advises against buying any ticket where the seller has not provided seat details, for example row and seat number. The face value of the ticket should also be clearly advertised.
Some websites will also charge processing and handling charges, so please be mindful of these fees as they are unlikely to be refunded if you do not gain entry to an event.
If you are booking for a standing event, such as live music, the ticket should be listed as GA (general admission).
For a comprehensive guide to staying safe when using resale sites please visit: www.star.org.uk/ticket-buying-advice/
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For a worry-free ticket purchase, you may opt to purchase ticket refund protection from the ticket seller to obtain a refund should you be unable to make it to your event for the reasons listed in the sections below.
From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including booking fees).
Find out more HERE.